I’ve built a career that has spanned over twenty-five years around expert facilitation and workplace training. Throughout that time I have taught adults in many different forums, industries, and places. I’ve also observed, identified and learned how to avoid some common mistakes that are made when training, presenting or facilitating. To help you do the same, I’ve recently written a book called “Switch Them On”. My book explores the ten common mistakes I witness most frequently in adult education.
In this blog article, I want to share with you some tips from the second chapter of that book. This will help you slip into your delegate’s shoes and discover exactly how to switch them on.
When you’re a subject matter expert, it’s tempting to build your course content or programme about what you know, rather than what your audience wants to know. This mistake can result in long, boring presentations that don’t necessarily fill the knowledge gaps of your audience.
The Fix – Step into your delegate’s shoes to perfect your workplace training.
A little research is the key here. Once you have determined who your audience is and defined their needs, you can design your training accordingly. This will result in streamlined, engaging content.
To do this, you should ask yourself three simple questions
- Who is my audience?
To know your audience, you need to conduct some detailed research. Before your speaking engagement, find out who your audience is, what they already know about your subject, and any critical issues or questions they are likely to have about your area of expertise. You can then integrate this content into your presentation.
- What do they want to know?
To determine what your audience wants to know, you should examine the tasks they need to perform. Identify the “performance gap” between what they can do now, and what they should be able to do following the workshop or training event.
- How can I arrange my content around their needs, not mine?
To arrange your content around the needs of your audience, you should determine the training activities that will help them learn to perform the tasks that they need to do in their day-to-day role. Structure your content around teaching these skills and imparting the knowledge required.
In my book, I conclude this chapter with ten points to consider that will ensure your workplace training session meets your audience’s needs, rather than yours.
You can discover these by downloading your free copy of ‘Switch Them On’ HERE.